How to troubleshoot problems with the internet at home

How to troubleshoot problems with the internet at home
© Provided by Mama365.gr

At a time when traffic restrictions have led to the decongestion of roads and public transport, quarantine, mass work from home and teleeducation are now causing a relative bottleneck in telecommunications networks.

So if our network or line have other underlying problems that we had not identified or resolved earlier, we are likely to encounter difficulties in using the internet, whether we use it for work or entertainment.

If you’ve suddenly been in this position, see what you can do to improve the situation, or get a fully functional network again.

First, contact your provider

Before tucking in tests and DIY, contact your provider to make sure there is no technical problem that requires actions on the part of the company. It’s possible that your line needs an upgrade, and that hasn’t been done yet.

If your problem has nothing to do with the provider, it means that, up to your home, the line is running without problems. In this case, you could consult the company’s technician about what to check.

Check the phone/network outlet

Many times, our connection has been made to old sockets or accessories that are no longer necessary (e.g. unnecessary filter). The wiring may even be damaged before the socket. In this case, an electrician must intervene or, if not possible, direct you from a distance to perform a basic check and change the socket if necessary. Another thing you can do is to plug the phone and the router into different sockets to avoid using a splitter.

Make sure the WiFi signal is sufficient where you work or… hang out.

Depending on where your router is located, but also the quality of the device itself, the signal may not be as strong in all areas of your home. So the tablet or laptop may get stuck when you see a movie in the bedroom or you work in a place other than the living room, where the router is usually located.

Try inserting it into another phone socket (if any) or at a spot that’s closer to the other rooms (depending on the length of the cable).

good wireless solution is to install WiFi repeaters in the rooms of interest, so that the signal reaches as far as possible at its source.

Prefer wired connection

In any case, the cable connection is always more reliable than wireless. A quick and economical solution to have wired network in rooms where the signal is weak (without installing network wiring), is to use powerline adaptors, a pair of devices that transport the network from room to room via the cables of electricity.

If you choose this solution, prefer pass through adaptors, that is, those that have a built-in socket so as not to “cancel” two of the sockets in the house.

Manage your network and PC capabilities correctly

A common mistake that we make and exacerbate the problem with our network is to have many devices connected at the same time some of which (e.g. playstation) may be “pulling” data, even in stand-by mode. Whether your network is in trouble or not, it’s a good thing to completely turn off devices that you don’t use, so that they don’t affect its performance.

At the same time, you should make sure to download large files at times when the network is not loaded (e.g. outside office hours as long as work is done from home). Unless you have to download files for your work, which means you don’t have to download anything else at the same time; or no-one else at home.

Finally, keep in mind that some programs, such as browsers, use a large portion of computer memory. If you work online while running programs that also require memory, it’s possible that the browser is not responding properly.

In this case, you need to do an optimization of the operation of the computer, shutting down some programs that run in the background without being necessary and, of course, clearing the PC from the possible presence of viruses.

If the browser gives you the option of running to a lower quality, but at a higher speed, try it and you will see a significant difference.

Mama365.gr
Source: Mama365
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